Privacy Policy

At The Well, your family’s privacy and trust are our highest priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

Personal Information:
When you contact us, register for membership, or book appointments, we may collect personal details such as your name, email address, phone number, child’s health information, and payment information.

Usage Data:
We may automatically collect information about how you use our website, including your IP address, browser type, pages visited, and time spent on the site. This helps us improve your experience.

2. How We Use Your Information

  • To provide and manage your pediatric care and membership services

  • To communicate appointment reminders, updates, and important health information

  • To respond to your inquiries and provide customer support

  • To improve our website and services based on usage and feedback

  • To comply with legal and regulatory requirements

3. How We Protect Your Information

We use industry-standard security measures to safeguard your data, including encryption, secure servers, and access controls. Only authorized staff have access to your personal and health information.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data only:

  • With healthcare providers involved in your child’s care

  • With service providers who help us operate our business (under confidentiality agreements)

  • When required by law or to protect your or others’ safety

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access and review your personal information

  • Request corrections to your data

  • Request deletion of your personal information (where applicable)

  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

7. Children’s Privacy

We understand the sensitivity of children’s health information. Our services comply with applicable laws protecting children’s privacy. We do not knowingly collect personal information from children under 13 without parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review it periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:
Email: drkat@thewelldpc.com